Question 1

I paid, but it says I need to subscribe

Accepted Answer

Make sure you're signed in with the same email you used to subscribe. Then close and reopen the app, or sign out and back in. Still locked out? Contact us with your account email, purchase date and where you paid (website, Apple, Roku, etc.). Please don't buy a second subscription.

Question 2

How do I activate my TV?

Accepted Answer

Open the Gotti TV app on your TV to get a code. On your phone or computer, go to gottitv.com/tv, sign in and enter the code.

Question 3

How do I cancel?

Accepted Answer

Subscribed on our website? Cancel anytime from My Account. You keep watching until the end of the time you've paid for. Subscribed through Apple, Google, Roku or another app store? Cancel in that store's subscription settings.

Question 4

How much does Gotti TV cost?

Accepted Answer

$5.99 a month or $59.99 a year. You'll see the full price and any taxes before you pay.

Question 5

Do I need a separate subscription for my TV or phone?

Accepted Answer

No. One subscription works on every supported device. Just sign in with the same email. If you're asked to pay again, check you're on the right account first.

Question 6

What is Gotti TV?

Accepted Answer

The home of original reality shows, bold personalities and content for the culture, like Certified Boyz and Butch Queen University.

Question 7

I forgot my password

Accepted Answer

Enter your email on the reset page and follow the link we send you. Can't find it? Check spam or promotions, and use the newest email if you asked more than once.

Question 8

I used Sign in with Apple and don't recognize my email

Accepted Answer

If you chose Hide My Email, your account uses an Apple relay address. Find it in your Apple ID settings under Sign in with Apple.

Question 9

Where can I see my billing history?

Accepted Answer

Website subscribers can view billing details and past payments in My Account. App store purchases appear in that store's purchase history.

Question 10

What happened to gotti.tv?

Accepted Answer

Our main site is now gottitv.com. A few steps, like TV activation or in-app payments, may still open an official gotti.tv page for now. That's expected.

Question 11

The video buffers or won't play

Accepted Answer

Check your internet connection (10 Mbps or faster works best for TVs). Close and reopen the app, update it, or restart your device.

Question 12

I can't find the app on my TV

Accepted Answer

Search for the exact words "GOTTI TV", update your TV's software and try again. Samsung TVs from 2017 or newer are supported.

Question 13

How do I sign out of a device?

Accepted Answer

Go to My Account. Under Devices you can sign out any device you don't recognize.

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